Mystery Shops that Validate Your Customer Service Expectations
In today’s competitive landscape your company’s success rises and falls on the quality of your customer’s experience, and with the impact of social media, you can’t afford to leave your brand’s reputation up to chance. Building a consistent and positive customer service model is the difference between consumer loyalty and customer exodus.
Most companies know precisely what excellent customer service looks like. But often there is a disconnect between the theory and the practice. HS Brands Mystery Shopping services measure these differences by testing practices across several real-world situations.
Retail Mystery Shops validate staff interactions, friendliness, helpfulness, knowledge, and purchase processes
Restaurant and Bar Shops measure customer service, wait times, food presentation, and preparation
Phone and Online Shops provide insights into your customers’ e-commerce experiences
Analyze Results with Intelligent Software
Understanding trends, fundamental deficiencies, and troubled locations are critical to customer service improvement. Access the power of HS Brands Aegis software and turn your shopping data into intelligent information. HS Brands provides:
- Customized Dashboard with User Access Hierarchies
- Email Alerts for Critical Exceptions
- Conditional Statements for Greater Insights
- Automated Action Plans for Efficient Corrections