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Sometimes A Customer’s Voice Is A Whisper

In a world of digital reviews, people are always saying something about practically everything. Just as in person interactions, some people are definitely louder than others. Raving fans leave 5-star...

Why Are Some Companies So Good at Customer Service?

Have you ever been in a store and thought that the associates were especially helpful, and the service was superb? Or that every time you interacted with a specific brand,...

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