News

Most Recent Articles

A Complaining Customer Thinks You Can Do Better – A Quiet Customer Is Resigned That You Can’t

Customer complaints are often seen as a hassle, but they provide valuable insight into aspects of your brand that could use some improvement. Many brands might mistake customers' silence to...

Why Are Some Companies So Good at Customer Service?

Have you ever been in a store and thought that the associates were especially helpful, and the service was superb? Or that every time you interacted with a specific brand,...

3 Things That Customer Experience Demonstrates About Your Brand

One of the most critical aspects from your customers' point of view is excellent customer service when it comes to your brand. Their satisfaction is your top priority. However, it...

Join Our Newsletter