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Policy Myth: Doing the Right Things Wrong

Companies spend significant time, money, and resources developing, testing, and implementing policies, processes, and practices that represent the most efficient manner of conducting business and help safeguard against errors. In...

Why Identifying and Understanding Employee Behavior Is Essential to Retail Success

What is Employee Behavior and How Does it Affect a Company’s Overall Performance? The way employees act toward particular situations or circumstances in the workplace is commonly referred to as...

Customer Experience Measurements and How to Make Them Work for Your Company

What is Customer Experience (CX) and Why is it So Important? There are several definitions of the term "customer experience," and most of them are very similar. It is essentially...

Customer Experience is Brick-and-Mortar Retailers’ Secret Weapon Against the Online Marketplace

With all the news about Amazon, Wal-Mart, and the other retail giants competing to win the online shopping war, you may believe that the smaller, traditional brick-and-mortar retailers have no...

Building A Consistent Customer Experience Across A Global Brand

As brands expand globally, the number of ways customers experience your brand dramatically increases. As a result, it’s often challenging to deliver consistent, personalized customer experiences that adapt to your...

Employee Decision Making and Its Link to Loss Prevention

It’s no secret that when it comes to loss prevention, your employees have the ability to make or break your business. They can come forward and report their co-workers’ misdeeds...

Robbery Prevention Tips to Protect Your Company

Preventing your store, restaurant, or bank from getting robbed requires a delicate yet diligent balance between having the right procedures in place and ensuring that your employees stay vigilant at...

Tracking Loss Prevention KPIs

KPIs, also known as Key Performance Indicators, are an important way for restaurant owners to track internal losses. Unlike external factors, like people who "dine and dash" without paying for...

The Five Pillars of Loss Prevention

Hiring loss prevention employees and training all of your remaining staff on what to do in certain situations is one thing, but setting up an effective loss prevention plan is...

Global Credit Card Testing

When a global credit card company was ready to roll out its new credit card in worldwide markets, HS Brands stepped up as a trusted partner to execute this complex project in 150 countries. The project called for real-world testing of new cards in a large variety of international markets – from retail outlets and convenience stores to hotels and airports.