Mystery Shopping and Your Business

As the visionary of your brand, you know what excellent customer service looks like. However, in today’s fast-paced world of business operations, a disconnect between theory and practice often occurs. This is the reason why you need a reliable partner to gather critical information that will give you better insight on the effectiveness of your customer service and brand standards.

Other Solutions:
  • Social Media Monitoring – AI Based Reply Function
  • Mobile Customer Feedback Solutions

    The HS Brands Global Difference:

    • Global Experience: HS Brands executes programs in 150 countries while protecting the world’s favorite brands.
    • Consultative approach: We build intelligent questions that will get you the answers you need to achieve your goals.
    • Going beyond data: Our interactive HS Brands data platform gives clients critical insights that are beneficial to their overall strategy including manager action plans.
    • Verified shoppers: Our pool of international shoppers all go through a comprehensive training program where they are vetted, certified, and ranked.
    • Innovative Technology: We transform shopping data into intelligent information using Sassie Software, the world’s first and now best mystery shopping online platform.
    • HS Brands is a Licensed mystery shopping provider in the state of Nevada through the Private Investigator’s Licensing Board as required by the state.

    Core Focus

    We Are the Top Mystery Shopping Provider in the Casino and Gaming Industry

    As the leader in this industry, our numerous clients trust us for more than just guest experience evaluations, but also for our audits, regulatory inspections, and integrity checks.

    Our Work in the Hospitality Industry

    We help clients by evaluating a guest’s entire experience with one or two overnight stays that assess the client’s complete range of services. We provide a full range of recorded evaluations and Forbes Star Rating based audits.

    Theft Resolution Services

    Theft Resolution Services: Our expert loss prevention staff assists in the identification, research, and resolution of incidents related to employee dishonesty and significant policy violation.

    Loss Prevention Program & Policy Development

    Loss Prevention Program and Policy Development: We help in the development and writing of critical policies and practices to enforce loss prevention.

    Top Mystery Shopping Provider in
    the Casino and Gaming Industry

    We Are the Top Mystery Shopping Provider in the Casino and Gaming Industry

    As the leader in this industry, our numerous clients trust us for more than just guest experience evaluations, but also for our audits, regulatory inspections, and integrity checks.

    Our Work in the Hospitality
    Industry

    Our Work in the Hospitality Industry

    We help clients by evaluating a guest’s entire experience with one or two overnight stays that assess the client’s complete range of services. We provide a full range of recorded evaluations and Forbes Star Rating based audits.

    Theft Resolution
    Services

    Theft Resolution Services

    Theft Resolution Services: Our expert loss prevention staff assists in the identification, research, and resolution of incidents related to employee dishonesty and significant policy violation.

    Loss Prevention Program&
    Policy Development

    Loss Prevention Program & Policy Development

    Loss Prevention Program and Policy Development: We help in the development and writing of critical policies and practices to enforce loss prevention.

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    Michael Mills


    Global Vice President of Sales

    Michael is the Global Vice President of Sales for HS Brands International. He oversees all North American sales while coordinating the global sales efforts between HS Brands 13 global offices. Michael currently resides in Las Vegas as he is the world’s foremost expert in Casino Hospitality Mystery Shopping and Innovative Data Collection Solutions. He spent 4 years in the UK while building HS Brands London office which has subsequently become the HS Brands International hub for global projects. In this role he designed complex programs that involved mystery shopping restaurants, retailers, and casino hospitality companies in over 100 countries.

    Our Clients

    Case Studies

    Nous sommes la seule société d’achats mystère qui gère tous vos emplacements mondiaux, la prévention des pertes et le shopping mystère sous un même parapluie. Notre processus proactif de certitude de la marque combine ces ensembles de données pour fournir des vues instantanées, internes et de marque qui vous disent où il y a des risques et des possibilités d’amélioration, et vous permettent de prendre des décisions stratégiques plus intelligentes pour promouvoir votre marque.