Customer Service Experience and Your Brand

For years, HS Brands has been providing its proprietary services to top-tier businesses, ensuring they maintain their high standards, safeguard their assets, and increase their profitability tenfold. We are well aware that most brands seek to measure customer experiences and prevent losses. However, doing so without professional help can be a difficult task. That is precisely where we at HS Brands come in and provide our clients with tried, true, tested, and effective solutions pertinent to every business’ unique operations.

The HS Brands Global Difference

Global Experience

Learning how satisfied your customers are could provide you with the valuable details needed to make the necessary amendments and get you on the right track. However, extracting this data is immensely difficult, as most brands have a vast digital presence — and even if that presence isn’t as extensive as some high-profile brands, the task can be equally as daunting, if not more so.

Fortunately, there are several solutions to monitor your brand and customer experience online utilizing various tools, and HS Brands will expertly provide you with these valuable assets.

social media monitoring

Social Media Monitoring

Most businesses don’t have the time to search for negative comments on social media, especially while focusing on other aspects of their business. However, HS Brands’ social media monitoring technology can help your brand find customer reviews, comments, and queries, allowing you to address them speedily to safeguard profitability.

Phone and Website Surveys

Surveys are critical to ensure your brand remains up to date and in touch with your customers’ demands. Since most customers have access to the internet and smartphones, businesses can take advantage of this accessibility by conducting various surveys. With HS Brands’ help, organizing these surveys will become a breeze and you will obtain useful data and information that could help you immensely improve your customers’ experiences.

customer experience management
Customer Experience Management Tools

Customer Experience Management Tools

Gauging customer experience is critical for your brand’s success. The last thing any brand wants is a disgruntled customer spreading negative word of mouth on different platforms. HS Brands’ customer experience management tools will come in handy in these delicate situations, as they will help you determine your customers’ experiences with your employees, products, and services.

In most cases, companies know what it takes to provide high-quality customer service. However, there is an extensive disconnect between practice and theory. The customer experience management tools provided by HS Brands will eliminate these crucial issues, ensuring your customer service practices are in line with real-world situations and strategic solutions.

Brand Audits

Protecting your brand’s image is incredibly complex. You’d be surprised to see the vast number of things that go unnoticed and ultimately lead to customer experience issues. At HS Brands, we can help you set the bar high, maintain your values, and even improve your standards through our well-structured auditing programs. When it comes to inspecting brands, we leave no stone unturned and ensure that every piece of informational data we provide takes your business to the next level.

customer experience management
Somos la única empresa de compras misteriosas equipada para manejar todas sus ubicaciones en todo el mundo, prevención de pérdidas y compras misteriosas bajo un mismo paraguas. Nuestro proceso Proactive Brand Certainty combina estos conjuntos de datos para ofrecer esa vista de marca en tiempo real, interna, que le indicará dónde hay riesgo, así como oportunidades de mejora, y le permitirá tomar decisiones estratégicas más informadas para impulsar su marca.