作為您品牌的遠見卓識者,您知道出色的客戶服務是什麼樣子的。 然而,在當今快節奏的商業運營世界中,理論與實踐之間的脫節經常發生。 這就是您需要一個可靠的合作夥伴來收集關鍵資訊的原因,這些資訊將讓您更好地了解客戶服務的有效性。
HS 品牌全球差異。
協商方法。
分析客戶服務模型始於提出正確的問題。 我們共同研究您的目標和目的,並構建智慧問題,獲得符合目標所需的答案。
從數據到戰略
我們做的不僅僅是將數據傳輸到電子表格。 我們透過我們先進的互動式 HS Brands 資料平台,幫助客戶分析和發現對業務目標至關重要的見解。
已驗證的購物者。
Our services are based on stringent protocols that ensure the quality processes. Our pool of international shoppers all go through a comprehensive training program where they are vetted, certified, and ranked. Output from our shoppers are then reviewed by our pool of editors to further ensure quality.
服務範圍,更好地了解數據。
在 HS Brands,我們提供神秘購物以外的許多服務,我們在其他領域的專業知識,如防損,讓您在分析數據和基於重要數據點的戰略方面有更深入的視角。
核心焦點。
HS Brands provides retail shopping services for various industries including retail shops, restaurants, and bars. Our review includes employee interactions and customer service as well as potential dishonesty and policy violations.
All mystery shops are performed by independent evaluators to allow unbiased, objective opinion that matches that of your client base.
We offer quality images to validate key findings such as branding & signage, cleanliness & safety, and displays & presentations. We also offer video shopping services so you can have a visual account of your mystery shops.
遊戲、酒店、娛樂。
HS Brands is the global leader in the Gaming, Entertainment, and Hospitality industry. We are a licensed mystery shopping provider in the state of Nevada through the Private Investigator’s Licensing Board as required by the state. This feat provides us the opportunity to give our clients the best solutions in multiple locations around the globe.
賭場和博彩業的神秘購物者數量。
作為這個行業的領導者,我們的眾多客戶信任我們,不僅僅是客戶體驗評估,還有我們的審計、監管檢查和誠信檢查。
酒店。
We help our clients in the hospitality industry by evaluating a guest’s entire experience with one or two overnight stays that assess the client’s complete range of services. We provide a full range of recorded evaluations and Forbes Star Rating based audits.
創新技術。
We transform shopping data into intelligent information using Sassie Software, the industry pioneer in data gathering.
無與倫比的專業知識。
我們的創始人之一湯姆·米爾斯是薩西軟體的設計師,並繼續為客戶提供創新的解決方案。
您需要的資訊。
Sassie 軟體允許您通過全面且可自定義的儀錶板將關鍵資訊全部放在一個位置。
隨時通知您的警報。
絕不錯過通過留在迴圈中提供卓越服務的機會。 Sassie 通過電子郵件、文本和其他功能提供出色的警報。
輕鬆分配到關鍵位置。
Ensures that those who need to see specific information sees it immediately.
