Do You Have A Customer Service Problem or An Operations Problem?
[vc_row][vc_column][vc_column_text]If you’ve suddenly noticed an influx of customer complaints or low customer satisfaction scores your brand may have received from polling methods, you may be wondering what caused this unsettling problem. Customer service is every company’s priority, so it’s pretty important when customers are suddenly complaining about your products or services. Companies tend to be […]
The 10 Most Important Mystery Shop Questions to Ask
[vc_row][vc_column][vc_column_text]As you may (or may not) know, HS Brands Global offers a phenomenal service for brands who want more information about their brand experience. This service, known as Mystery Shopping, involves highly trained shoppers soliciting the company’s services or products and then reviewing customer service aspects, like employee behavior, cleanliness, displays, and other similar components […]
Policy Myth: Doing the Right Things Wrong
[vc_row][vc_column][vc_column_text]Companies spend significant time, money, and resources developing, testing, and implementing policies, processes, and practices that represent the most efficient manner of conducting business and help safeguard against errors. In theory, that should be sufficient. After all, each employee should, by reviewing the policies, know precisely what to do and exactly how to do it. […]
Policy Myth: Doing the Right Things Wrong
[vc_row][vc_column][vc_column_text]Companies spend significant time, money, and resources developing, testing, and implementing policies, processes, and practices that represent the most efficient manner of conducting business and help safeguard against errors. In theory, that should be sufficient. After all, each employee should, by reviewing the policies, know precisely what to do and exactly how to do it. […]
Why an Action Plan Is Essential to Operational Improvement
[vc_row][vc_column][vc_column_text]There is no such thing as a perfectly run company. There will always be ways in which your business can improve. However, sometimes it’s difficult to know what areas you need to focus on for improvement or where the problems really stem from. Then, even if you pinpoint the issues, you have only taken the […]
Policy Myth: Doing the Right Things Wrong
[vc_row][vc_column][vc_column_text]Companies spend significant time, money, and resources developing, testing, and implementing policies, processes, and practices that represent the most efficient manner of conducting business and help safeguard against errors. In theory, that should be sufficient. After all, each employee should, by reviewing the policies, know precisely what to do and exactly how to do it. […]
L’expérience client est l’arme secrète des détaillants brick-and-mortar contre le marché en ligne
[vc_row][vc_column][vc_column_text]Avec toutes les nouvelles sur Amazon, Wal-Mart, et les autres géants du commerce de détail en concurrence pour gagner la guerre des achats en ligne, vous pouvez croire que les petits détaillants traditionnels de brique et de mortier n’ont pas d’avenir. Sauf que les études sur le comportement des consommateurs démontrent que cette idée est […]
Por qué identificar y comprender el comportamiento de los empleados es esencial para el éxito minorista
[vc_row][vc_column][vc_custom_heading text=”¿Qué es el comportamiento de los empleados y cómo afecta el rendimiento general de una empresa?” font_container=”tag:h2|font_size:22px|text_align:left|color:%230a0a0a|line_height:28px” google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1600195076851{margin-top: 35px !important;}”][vc_column_text]La forma en que los empleados actúan hacia situaciones o circunstancias particulares en el lugar de trabajo se conoce comúnmente como comportamiento de los empleados. Si bien muchos factores determinan el comportamiento de un […]
Dlaczego identyfikowanie i rozumienie zachowań pracowników jest niezbędne dla sukcesu w handlu detalicznym
[vc_row][vc_column][vc_custom_heading text=”Co to jest zachowanie pracowników i jak wpływa na ogólną wydajność firmy?” font_container=”tag:h2|font_size:22px|text_align:left|color:%230a0a0a|line_height:28px” google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1600195076851{margin-top: 35px !important;}”][vc_column_text]Sposób, w jaki pracownicy postępowali w określonych sytuacjach lub okolicznościach w miejscu pracy, jest powszechnie określany jako zachowanie pracowników. Podczas gdy wiele czynników determinuje zachowanie pracownika w miejscu pracy, kultura miejsca pracy jest istotnym wyznacznikiem działania pracowników. Kultura […]
Pourquoi identifier et comprendre le comportement des employés est essentiel au succès du commerce de détail
[vc_row][vc_column][vc_custom_heading text=”Qu’est-ce que le comportement des employés et comment affecte-t-il le rendement global d’une entreprise?” font_container=”tag:h2|font_size:22px|text_align:left|color:%230a0a0a|line_height:28px” google_fonts=”font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:600%20bold%20regular%3A600%3Anormal” css=”.vc_custom_1600195076851{margin-top: 35px !important;}”][vc_column_text]La façon dont les employés agissent en fonction de situations ou de circonstances particulières dans le milieu de travail est communément appelée comportement des employés. Bien que de nombreux facteurs déterminent le comportement d’un employé en […]
