Best Dealer in America: Graton’s Big Win
At HS Brands Global, we’re proud to celebrate our partners’ success — especially when their dedication to exceptional service earns national recognition. This month, Graton Resort & Casino in Sonoma County made headlines when one of its own, Elleonor Hoffman, was named the Best Dealer in America at the prestigious Global Gaming Expo (G2E) in Las Vegas.
This remarkable honor highlights Graton’s unwavering commitment to guest experience, training excellence, and casino floor professionalism — values that align perfectly with HS Brands Global’s mission to help gaming and hospitality organizations elevate their standards through mystery shopping, audits, and operational insights.
A National Recognition for Gaming Excellence
The G2E Dealer Championship brought together more than 30 of the best casino dealers from across the country to compete in a high-energy, two-day event in Las Vegas. Dealers were tested on their expertise in blackjack and roulette, their command of game management, and, most importantly, their ability to create memorable guest interactions — the true hallmark of hospitality excellence.
Elleonor Hoffman, a Las Vegas native and seasoned professional with over 20 years of experience dealing aboard international cruise ships, joined Graton Resort & Casino less than a year ago. Her charisma, skill, and precision dealing impressed judges and fellow competitors alike, ultimately earning her the top spot — and a $5,000 grand prize.
“For me, dealing is a connection,” Hoffman told the Press Democrat. “People come here for entertainment, and I want everybody to have a good time.”
Her words perfectly capture the spirit that defines not only her personal approach but also the larger culture of service excellence that makes Graton Resort & Casino one of California’s premier gaming destinations.
Why This Matters for the Gaming Industry
This achievement underscores how training, consistency, and attention to guest engagement can elevate both individual and brand performance in the competitive casino and gaming industry.
At HS Brands Global, we see stories like Elleonor’s as proof of what happens when frontline excellence meets leadership that invests in its people. Graton’s success mirrors the same high standards that guide our casino mystery shopping programs, observational audits, and hospitality training initiatives — all designed to enhance the player experience, improve team performance, and protect brand integrity on the gaming floor.
Celebrating Our Partnership
We’re honored to work closely with Graton Resort & Casino and proud to see their team recognized on a national stage. Hoffman’s win is more than just an individual accomplishment — it’s a reflection of a culture built on professionalism, connection, and genuine guest care.
To our partners and clients across the gaming industry, this serves as a reminder that excellence on the floor begins with investment in people, process, and purpose.
Read the Full Story
Read the original article from The Press Democrat:
Graton Casino dealer crowned Best Dealer in America in Las Vegas competition
Partner With HS Brands Global
At HS Brands Global, we help leading casinos and hospitality brands worldwide deliver exceptional guest experiences through mystery shopping, loss prevention programs, and operational audits that strengthen service standards and performance.
If your property is ready to enhance its customer experience and operational consistency, our global team of industry experts can help you design programs that uncover insights, empower staff, and protect your brand’s reputation.
