Why Identifying and Understanding Employee Behavior Is Essential to Retail Success
What is Employee Behavior and How Does it Affect a Company’s Overall Performance? The way employees act toward particular situations or circumstances in the workplace is commonly referred to as employee behavior. While many factors determine an employee’s workplace behavior, the workplace’s culture is a significant determinant of how employees act. Corporate and personal culture […]
Employee Dishonesty: How do we resolve it?
Knowing that someone is stealing and knowing precisely who is stealing are two very different things. Resolving employee dishonesty is vital to the health of your business. But, equally critical to ensure that the attempted resolution does not create greater legal or employee relations. Professionally resolving employee dishonesty ensures the resolution costs do not become more significant than […]
Employee Theft: What are the red flags?
Loss Prevention experts agree that about one in 10 employees steal from their employer, and the average dishonest employee steals about seven times more than a shoplifter. So, how do you know you have an employee theft problem? What are the red flags that indicate dishonesty? There are several, but there are three big indicators […]
Employee Theft: How do we deter it?
According to industry studies, employee theft costs companies billions of dollars each year. It has been cited that as much as half of all losses are the result of employee dishonesty. Resolving these issues is important, but deterring employee theft incidents is a better business practice. So, how can we deter employees from stealing? […]
3 Ways to Ensure Continued ROI on Your Audit Efforts
An audit with a clear purpose, asks the right questions, and applies the proper weighting, is an audit with meaning and value. These audit types provide helpful and actionable information that results in tangible and measurable improvements. Those improvements confirm that the audit is providing a valuable return on the investment made to execute them. […]
3 Ways to Create an Audit with ROI
You want your audit to have importance to and impact on the company. It takes effort and resources to audit stores, but that work is meaningless if the end product doesn’t have a perceived or actual return on the investment. The purpose of audits, after all, is to both identify problems and to have those […]
3 Ways to Know Why Your Audits Have No ROI
In a previous article, I wrote about the 3 Ways to Know Your Audits Have Zero ROI. In this article, we’re discussing the 3 Ways to Know Why Your Audits Have No ROI. The process is straightforward. Return on Investment is just a fancy way of saying that the actions result in more significant or […]
3 Ways to Know Your Audits Have Zero ROI
In business, we measure everything. In our stores, we call it auditing. In theory, these audits are intended to provide both a barometer for performance and a road map toward improvement. But often, in practice, audits pile up in the digital wasteland. Often, we are satisfied that we’re inspecting even if we’re not necessarily improving. […]
Sometimes A Customer’s Voice Is A Whisper
In a world of digital reviews, people are always saying something about practically everything. Just as in person interactions, some people are definitely louder than others. Raving fans leave 5-star reviews, and outraged customers leave 1-star reviews. But it’s easy to forget about those middle-of-the-road voices. Plenty of brands can get distracted by the loud […]
Customer Complaints Provide Valuable Insight
Customer complaints are often seen as a hassle, but they provide valuable insight into aspects of your brand that could use some improvement. Many brands might mistake customers’ silence to mean that they’re doing everything perfectly, but this isn’t usually the case. In many situations, people won’t bother complaining about some aspect of their negative […]