Win more memberships, re-bookings, and retail add-ons
Wellness-specific mystery shops, observational audits, and e-forms
— calibrated for your brand.
Challenges We Solve
Gyms/Fitness:
Trial pass handling, tour quality, upsell to memberships, PT add-ons, locker/cleanliness compliance.
Massage/Bodywork
Intake scripting, therapist professionalism, retail recommendation, gratuity handling, re-book prompts.
Aesthetics/Med-Spa
Consultation quality, consent compliance, treatment room setup, product recommendations, follow-up cadence.
Program Options
Mystery Shops
In-person, phone, web-to-appointment.
Observational Audits
Cleanliness, safety, SOP adherence, merchandising.
E-Forms & Checklists
Open/close, treatment room prep, retail displays.
AI Insights
Sentiment trends and photo validation for hygiene, uniforms, and brand standards.
Playbook Highlights
- Guest Journey Mapping (first touch to re-book)
- Sales Scripts & Coaching Moments (trial → conversion, service → retail, re-book)
- Compliance & Safety (licenses, sanitation, consent forms)
- Performance Dashboards (location, region, brand)
Outcomes
Higher trial-to-membership conversion
More retail per visit
More re-bookings and longer LTV
Fewer compliance misses
Request Wellness Playbook
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