We love to reflect your reality

The HS Brands operation in the Netherlands is run by Mystery Review, since October 2018 proud partner of HS Brands Global.

Mystery Review provides insights into the experienced customer focus, expertise and knowledge within your organisation whilst offering compelling solutions to address real growth by maximising customer expectations. Mystery Review will bring your complete staff into play in order to exceed customer expectations. With our mystery reviews we offer a unique tool that enables you to realise better results with proven customer experience surveys and strategies. We provide qualitative surveys by using mystery guests, mystery shoppers and mystery patients.

Our trademark is to create, together with you, maximum growth by bringing about the desired customer experience or attitude and subsequently anchor this within your organization.

For more information or the Dutch version, please go to


Our services

Investigation on the subject of customer experience within an organisation is done through qualitative research. Sometimes this is combined with quantitative research. This combination provides specific and detailed feedback.

We make use of both professional mystery shoppers (check and secure) and mystery shoppers taken from your target audience (actual experience). These mystery shoppers, guests or patients are used to mirror the quality and service of your organization always with a critical, but positive attitude. We aim to deliver an enthusiastic training and development tool.

Our services:
• Mystery Guest
• Mystery Patient
• Mystery Shopper
• Mystery Call

Our clients come from all market sectors: retail, entertainment, food, automotive, healthcare as well as business and financial services. We also carry out investigations for branch organisations and associations.

For more detailed information, please go to

Contact us:

Mystery Review

Havenstraat 135

1211 KK  Hilversum

The Netherlands

T:  +31 (0)294 45 45 11


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Your world wide mystery shopping partner

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