Transform Your Brand with Mystery Shopping & Customer Experience Solutions
From retail and hospitality to casinos, our services deliver insights to optimize customer interactions and ensure brand consistency.
Explore Our Core Services
Mystery Shopping Services
Gain valuable insights into customer experiences with our expert mystery shopping evaluations.
Casino Mystery Shopping
Leading casino mystery shopping for better customer experiences and compliance.
Brand Auditing Solutions
Protect your brand's reputation with comprehensive audits and evaluations.
Why Choose Us?
Trusted by Leading Brands Worldwide
- Global Experience: HS Brands executes programs in 150 countries while protecting the world’s favorite brands.
- Consultative approach: We build intelligent questions that will get you the answers you need to achieve your goals.
- Going beyond data: Our interactive HS Brands data platform gives clients critical insights that are beneficial to their overall strategy including manager action plans.
- Verified shoppers: Our pool of international shoppers all go through a comprehensive training program where they are vetted, certified, and ranked.
- Innovative Technology: We transform shopping data into intelligent information using Sassie Software, the world’s first and now best mystery shopping online platform.
- HS Brands is a Licensed mystery shopping provider in the state of Nevada through the Private Investigator’s Licensing Board as required by the state.
Retail Mystery Shopping
Deliver excellence in-store and ensure brand consistency with our retail-focused services.
Hospitality Mystery Shopping
Exceed guest expectations and maintain service standards with detailed evaluations.
Healthcare Mystery Shopping
Elevate patient care with professional experience evaluations designed for healthcare.
Casino Mystery Shopping
Maintain compliance and provide memorable experiences for every visitor.
